Check the on-line documentation to find system requirements, installation instructions, the reference manual, the user’s guide, various FAQs (lists of frequently asked questions), information on product redistribution, and much more.
Still need help? ImageDev provides technical support to those who have purchased it and to others during the product evaluation and warranty periods. See below for information on contacting the ImageDev technical support team.
Customer Support portal – Requesting technical support – Sending test cases
Customer Support portal
The Customer Support Center contains a searchable knowledge base containing articles answering frequently asked questions that will provide you with self-serve answers to your most popular inquiries.
This service will enable you to get immediate information and will be frequently updated.
Requesting technical support
If you cannot find the information you’re looking for in the Customer Support portal, you will first be able to easily create an account (providing your license, contract, or activation number). Once you have signed in, you will be granted access to a dedicated personal support space where you can open and view your Company or Institution’s Support Cases (technical support tickets) for the account created.
Please provide the following minimum information when opening a new case:
- ImageDev version: e.g., ImageDev 2022.1
- Language: e.g., C++
- Operating System: e.g., Windows 10
- Compiler/IDE version: e.g., Visual Studio 2017
For faster response, please consider that (in most cases) we cannot begin an investigation until we can reproduce the problem! Investigation will go a lot faster if you are able to provide a small test program that reproduces the problem.
Sending test cases
Test cases should be zipped and put on the Data Exchange Platform by using links provided by your ImageDev technical contact.
NOTE: You will not be able to “see” any files posted by other customers. This is to protect the privacy of your files and those of other customers.